If You’re Remodeling with Home Depot, You May Be Getting Cheated
March 6, 2007 · Print This Article
Customers who put blind faith in a large national company may be getting cheated. According to an NBC Home Depot Investigation, some Home Depot contractors have been trained to overcharge their customers for things not even installed!
“I’ve been taught and trained to rip-off customers,” says a former employee for US Home Systems, a nationwide subcontractor that sells refacing jobs for Home Depot. NBC4 spoke with numerous employees of the company.
“You were told to intentionally inflate the estimate,” Grover asked the former employees.“Correct,” they replied.
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“Are you saying thousands of people have been ripped off,” Grover asked.“Yes,” the insiders replied.
Home Depot must live up to its reputation and not take advantage of its customers. It’s easy to trust a well known name, so it’s important to get second opinions or learn about what’s being done. Price is a factor in choosing your remodeler, and you usually get what you pay for; however, paying for phantom installations is ridiculous — the higher price does not equal a higher quality.
I just recently went through the training with US Home Systems. I believe that this employee was a former employee that is disgruntled. From the training that I received I think this is an ethical company and has the best intentions to save the customer money, instead of spending 4x as to much to do a full remodel.
Hi Mike,
Thanks for your input about US Home Systems. There’s two sides to every story and I think the moral to this story is “Buyer Beware.”
It’s up to the customers to arm themselves with knowledge, and it’s up to us to be their resource!
oh geeeeeze! I will make sure not to ever do bathroom remodeling with these guys!